You can place an order directly on our site by selecting the products you wish to purchase, then following the validation steps in your basket.

We offer several delivery methods, including standard, express, and relay point delivery.
The options available for your order will be displayed when you complete your purchase.

Delivery times vary depending on the option chosen and your location.
In general

• For Europe, standard delivery takes between 3-5 working days, while express delivery can take 1-2 working days.
• For North America, express delivery is around 3-4 days, but delivery times may vary depending on the influence of Customs.

Once your order has been shipped, you will receive an email with a tracking link.
You can also track your order in your customer account, or directly with the chat available at the bottom right of your screen.

If your order has not arrived within the estimated time frame, please contact our customer service team with your order number. We will investigate promptly.

You have 20 (twenty) days from receipt of your order to return an unused product in its original packaging. Returns must be accompanied by the return slip included in your package.

Cash on delivery returns are not accepted, as are returns without first opening a return file.
All items must be returned intact, in the condition in which they were received, in their original packaging with their label intact, accompanied by all possible accessories, instructions for use and documentation so that they are suitable for re-marketing.
Any item that has been personalized cannot be returned, exchanged or refunded. An item received outside the authorized time frame or an item received that does not comply with our general conditions of sale cannot be accepted. Consequently, this item will be returned at the buyer's expense.

To return a product, go to your account, select the relevant order and follow the return instructions.

Then, follow the instructions that will be communicated to you (generally to drop off the package at a relay point or a locker)

If you wish to exchange a product, first return the unwanted item following the returns procedure, then place a new order for the desired product.

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

Refund will be issued to the original payment method within 7-14 days after receipt and inspection of the return.

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, Apple Pay and Shopify Payments

Absolutely!! All payments are secured with SSL encryption, PCI Level 1 compliant, and we do not store any credit card information on our site.

Yes, we offer the possibility of payment in 3 or 4 installments without fees via our partner Paypal.

If your payment fails, please check your card information or use another payment method.

If the problem persists, contact our customer service.

The availability of a product is indicated on its product sheet. If an item is out of stock, it will be specified, and you can be notified by email when it is available again.

All technical information is available on the product sheet.
If you need any further information, our customer service is at your disposal.

If a product is out of stock, you can choose to be notified by email when it becomes available again.

We do not offer a reservation service for out of stock products. However, you can sign up to receive a notification as soon as the product is restocked.

Replenishment depends on product type and demand.
For some items, especially limited editions, restocking may not be expected, but generally in this case, the product sheet disappears, or will no longer be available for sale.

All technical information is available on the product sheet.
If you need any further information, our customer service is at your disposal.

Technical specifications are available on each product sheet under the description. They include dimensions, weight, materials, and other relevant details.

We do our best to represent colors as accurately as possible, but variations may occur depending on your monitor settings.

We sometimes offer customization options for certain products, such as specific prints or color choices. These options will be displayed on the product sheet if available.
Do not hesitate to contact us if you have a specific project, we will study it carefully.

We advise you to read the product description and specifications carefully.
You can also contact our customer service for personalized recommendations.

Yes, all our products are covered by a 2-year legal warranty.

Registering your product allows you to benefit from an effective warranty, priority customer service, and receive important updates regarding your purchase. It also makes the process easier in the event of a claim or repair.

To register your product, go to our Product Registration page and fill out the form with your personal information and your product serial number.

In addition to the standard warranty, you can benefit from rapid access to technical support.
You will also be informed of news, promotions and updates related to your product.

The serial number is usually found on your product engraved on a PVC strip.
If you have difficulty locating it, consult the user manual or contact our customer service for assistance.

You must register your product within 30-60 days of purchase to receive the full warranty.
See each product's specific conditions for more details.

If you purchased a used product that is more than 2 years old, the warranty may not apply.
Please review our warranty policy or contact our customer service for available options.

If you have any difficulties while registering, please verify that all information is correct and try again.
If the problem persists, contact our customer service via our contact form or by phone for assistance.

To create an account, click on "My Account" at the top of the page and follow the registration steps with your email and a password.

You can change your information in your account by going to the "My Information" or "My Profile" section.

Click on “Forgot Password” on the login page and follow the instructions to reset your password via a link sent by email.

Enter your code in the dedicated field when validating your basket, just before payment.

In general, promotions cannot be combined, unless otherwise specified on our site.

You can contact our customer service via our online form, by email at the address indicated on our "Contact" page or by the Chat available at the bottom left of your screen.

Our customer service is available Monday through Friday, 9am to 4pm CET (UTC+1). Contact us during hours for personalized assistance.